Terms of service

Terms of Service and Shipping

Domestic and International orders will be processed and shipped the business day they are received.

New Zealand delivery is within 5 business days.
Internationally delivery is around or within 10 business days.

We also have a ‘no questions asked return policy’. Should our product not fit your saddle, and that the saddle in question is listed on our website as fitting your brand/model saddle, please contact us for details on how to return.

We’ll ask what brand and model seat you have, but only so we can act on designing a solution to remedy future returns like yours for this particular brand and model.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We have no liability to you for any delay in the delivery of products ordered.

Warranty

Should the product be received broken or damaged, or if you discover any defects in your product, please contact us to help us arrange a replacement on receipt of the item. We also provide a 1 year replacement guarantee against manufacturing defects. Designing for quality means designing for long life.