Refund policy

Returns

Cyckit Ltd, have a flexible returns policy and we will accept back product for refund or exchange if they don’t fit correctly or the items are faulty/damaged upon receiving.

You must contact us immediately if this is the case.

Your postage costs on returns are unfortunately not refundable unless you are returning an item in exchange for another item. Example; colour change, P1 for P2 or visa versa etc. Then you are not required to pay freight charges.

We suggest for your security concerns, your goods are to be shipped to Cyckit Ltd via a postage service that requires a signature upon delivery as an option. It is important to retain a copy of your postage receipt until your refund or replacement product has been received.

Please avoid taping directly to the product and make sure the product is securely wrapped.

New Items – Exchange or Refund

Please contact us if you intend to make a return as there maybe a fitting problem etc that can be revised over the phone or a quick Skype session. Replacement items will be supplied Postage Free. 

We require replaced product to be returned within 30 days of being received. Product must be in ‘as new’ and undamaged condition. 
Goods must not be used or damaged in any way.

Cyckit Ltd will not accept returns if the customer has simply changed their mind.

Returns and refunds are only permitted when the product does not fit or perform as required.

Supplied Incorrectly

If you have received an item different to what you ordered we will exchange for the original ordered item. The replacement product will be delivered Postage Free. 
Goods must be returned within 30 days of being received and must not be used or damaged in any way.

Warranty Returns

Any product purchased from Cyckit Ltd is covered by a full manufacturer’s warranty. The warranty duration is one year but Cyckit will, in some cases offer an extended warranty, particularly in any cases that report a failure of any description.

Our goal is to produce a quality product and we will stand by this.

Cyckit Ltd will not cover under warranty any damage caused by general use, accident, abuse or similar.

Please ensure any product to be returned is clean and free of any dirt/debris that may cause any environmental issues at border customs in New Zealand.