Shipping & Returns

Terms of Service and Shipping

Domestic and International orders will be processed and shipped the business day they are received.

New Zealand delivery is within 5 business days.
Internationally delivery is around or within 10 business days.

We also have a ‘no questions asked return policy’. Should our product not fit your saddle, and that the saddle in question is listed on our website as fitting your brand/model saddle, please contact us for details on how to return.

We’ll ask what brand and model seat you have, but only so we can act on designing a solution to remedy future returns like yours for this particular brand and model.

Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. We have no liability to you for any delay in the delivery of products ordered.

Privacy, Copyright and Disclaimer

We will never sell or pass on your name and address to any other organisation without your consent. Your details are private and confidential.

Warranty

Should the product be received broken or damaged, or if you discover any defects in your product, please contact us to help us arrange a replacement on receipt of the item. We also provide a 1 year replacement guarantee against manufacturing defects. Designing for quality means designing for long life.

Returns

Cyckit Ltd, have a flexible returns policy and we will accept back product for refund or exchange if they don’t fit correctly or the items are faulty/damaged upon receiving.

You must contact us immediately if this is the case.

Your postage costs on returns are unfortunately not refundable unless you are returning an item in exchange for another item. Example; colour change, P1 for P2 or visa versa etc. Then you are not required to pay freight charges.

We suggest for your security concerns, your goods are to be shipped to Cyckit Ltd via a postage service that requires a signature upon delivery as an option. It is important to retain a copy of your postage receipt until your refund or replacement product has been received.

Please avoid taping directly to the product and make sure the product is securely wrapped.

New Items – Exchange or Refund

Please contact us if you intend to make a return as there maybe a fitting problem etc that can be revised over the phone or a quick Skype session. Replacement items will be supplied Postage Free. 

We require replaced product to be returned within 30 days of being received. Product must be in ‘as new’ and undamaged condition. 
Goods must not be used or damaged in any way.

Cyckit Ltd will not accept returns if the customer has simply changed their mind.

Returns and refunds are only permitted when the product does not fit or perform as required.

Supplied Incorrectly

If you have received an item different to what you ordered we will exchange for the original ordered item. The replacement product will be delivered Postage Free. 
Goods must be returned within 30 days of being received and must not be used or damaged in any way.

Warranty Returns

Any product purchased from Cyckit Ltd is covered by a full manufacturer’s warranty. The warranty duration is one year but Cyckit will, in some cases offer an extended warranty, particularly in any cases that report a failure of any description.

Our goal is to produce a quality product and we will stand by this.

Cyckit Ltd will not cover under warranty any damage caused by general use, accident, abuse or similar.

Please ensure any product to be returned is clean and free of any dirt/debris that may cause any environmental issues at border customs in New Zealand.

Reviews and Comments

We encourage you to email reviews, comments and product questions. These are welcomed as your feedback is used to make refinements to the product range.

  

What information do we collect?

We collect information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. 

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience - Your information helps us to better respond to your individual needs.
  • To improve our website - We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
  The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.  

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.  

What about links to other websites?

Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.  

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.  

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.  

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.  

Your Consent

By using our site, you consent to our privacy policy.  

Updating your personal information

You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You can make changes to your personal information by emailing us at info@cyckit.com  

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.  

Contacting Us

If there are any questions regarding this privacy policy, contact us using the information below. info@cyckit.com